This policy statement formally acknowledges that
the quality of service provided is of the highest
priority to all clients. MultiSoft UK Limited
is committed to maximising the benefits to clients
and the community through the service we provide.
We will put our customers
first;
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We will
consistently understand and meet the requirements
of our customers. |
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We will
organise, plan and execute our work to
conform to our customer's requirements
at all times. |
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We will
endeavour to resolve any problem you have
as fast and efficiently as possible. |
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Working
together, we will strive to perform each
task right first time, every time. |
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We will
respond to your needs |
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We are
dedicated to building and maintaining relationships
through trust and honest practices. |
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Upholding written
and verbal commitments to our customers
and suppliers ensures continued success
in maintaining these relationships and
fostering new ones. |
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We will avoid any
unnecessary jargon in all contact with
you. |
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We will always be
polite, courteous, and enthusiastic and
put you at your ease. |
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MultiSoft UK will
always act in a professional manner and
respect your confidentially. |
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Keep you fully informed
at all stages of the work being undertaken. |
We
aim to:
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Deliver
what we promise |
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Be
recognised by a strong and effective Customer
Care Policy |
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Be
adaptable and flexible to meet clients
changing needs |
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Be
committed to the continuous improvement
of the quality of our services. |
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Give
total customer satisfaction |
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To
be cost effective. |
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Always
be on the look out for new ideas that can
help you succeed in achieving your business
goals. |
MultiSoft UK Limited is committed to providing
the best Customer Care possible, and to support
this we guarantee your satisfaction.
Responsibility
The Director’s
have the ultimate responsibility for the
quality of the services and Customer
Care provided by MultiSoft.
The Directors are responsible for interfacing
with the Customer and providing regular updates
to the customer on project progress.
Customer Care is the responsibility of all
members of staff in the performance of their
work.
This Policy Statement will be reviewed dependent
on changes in Legislation, and take cognisance
of practical experience.
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