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Customer Care Policy
This policy statement formally acknowledges that the quality of service provided is of the highest priority to all clients. MultiSoft UK Limited is committed to maximising the benefits to clients and the community through the service we provide.

We will put our customers first;

We will consistently understand and meet the requirements of our customers.
We will organise, plan and execute our work to conform to our customer's requirements at all times.
We will endeavour to resolve any problem you have as fast and efficiently as possible.
Working together, we will strive to perform each task right first time, every time.
We will respond to your needs
We are dedicated to building and maintaining relationships through trust and honest practices.
Upholding written and verbal commitments to our customers and suppliers ensures continued success in maintaining these relationships and fostering new ones.
We will avoid any unnecessary jargon in all contact with you.
We will always be polite, courteous, and enthusiastic and put you at your ease.
MultiSoft UK will always act in a professional manner and respect your confidentially.
Keep you fully informed at all stages of the work being undertaken.

We aim to:

Deliver what we promise
Be recognised by a strong and effective Customer Care Policy
Be adaptable and flexible to meet clients changing needs
Be committed to the continuous improvement of the quality of our services.
Give total customer satisfaction
To be cost effective.
Always be on the look out for new ideas that can help you succeed in achieving your business goals.

MultiSoft UK Limited is committed to providing the best Customer Care possible, and to support this we guarantee your satisfaction.


The Director’s have the ultimate responsibility for the quality of the services and Customer Care provided by MultiSoft.

The Directors are responsible for interfacing with the Customer and providing regular updates to the customer on project progress.

Customer Care is the responsibility of all members of staff in the performance of their work.

This Policy Statement will be reviewed dependent on changes in Legislation, and take cognisance of practical experience.


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Registered in England No. 3616589
e: info@multisoftuk.com
t: 07966 243354