If you would like
to discuss the support options available
then please call us now on
07966 243354
or
email: info@multisoftuk.com |
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MultiSoft UK provides a range
of affordable and customisable support services
that deliver a complete solution for your business.
If choosing the right system
is important, ensuring that it can be integrated
into your business and living with it in the
long term is vital. Whilst the purchase cost
is clearly visible, cost of ownership and support
is not.
At Multisoft UK Ltd we understand
this and have assembled a range of customer services
to ensure a successful introduction of the system
into your business.
We provide pre installation
consultancy to optimise design and implementation.
On site installation and configuration. User
training and ongoing support and system audit
visits.
This all adds up to a guarantee
of customer satisfaction which continues.
We endeavour to resolve
any problem you have as fast and as efficiently
as possible.
During a FREE initial Consultancy
session our staff will explore your business
processes and work towards tailoring support
solutions to exactly fit your needs.
The audit is our getting
to know you process and has proved a practical,
popular and successful introduction to long term
support relationships with our existing customers.
It is tailored to your need,
but can include for example:
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Checking
hard disk for errors and sufficient
space |
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Diagnosing
possible hardware issues |
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Firewall
/ security check |
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Anti
Virus check |
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Data
Structure Analysis |
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Error
log analysis |
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Asset
List |
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Remote
Working Evaluation |
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Virus
Check |
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Disk Defragmentation |
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Scan Disk |
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Configuration
Check |
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Data
Structure Check |
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Problem
Identification |
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Complete
documentation of applications and
specifications |
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Asset
List |
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MS
Gold Support Package
Do your business systems
meet your business needs now and for the future?
Our
clients are supplied with support contracts
for one year. This entitles you to telephone
and remote support if needed.
Helpdesk
Enjoy remote support by
telephone. Liberate your team to focus on doing
what they are good
at,
not wasting time worrying about computer
problems. Our technicians can analyse and quickly
and
resolve over 85% of problems without even
visiting your office.
The great beauty of outsourcing
is the absolute flexibility. As you grow
and change we can constantly
adjust your service level to ensure that
it delivers maximum return on investment and
minimum
waste
Scheduled Visits
For maximum reliability
and security there are several network maintenance
tasks that should be carried out on a regular
basis. Regular visits provide us with the ideal
opportunity to keep your systems up to date and
tackle the small day to day snagging problems
that on their own don’t warrant a more
costly call-out.
Costs
Costs vary based on the
level of support required and circumstances.
Average annual costs on a single server for operating
system and database would be as follows:
1-8 Users: £800
9-16 Users: £1000
17-32 Users: £1200
33-48 Users: £1500
48+ Users: £1800
MS Pay as You Go
This service is the simplest
service all it means is that when you have a
problem you contact us, for this service clients
must have had a FREE initial audit previously.
You will be billed at a rate of £100/hour
and an invoice is sent out after the work is
completed.
No need for contracts, retainers
or advance payments.
No minimum call –out
for the Newport / Cardiff based businesses.
(There may be a charge
for travelling expenses if outside the Newport/Cardiff
area)
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